28 procedures and runbooks for MSPs and internal IT teams of one to ten. The ones you keep re-explaining, and the ones somebody asks to see during an insurance renewal or a client security review.
Get 5 SOPs free Emergency offboarding · un-hijackable MFA resets · backup tests that prove something · outage comms · shadow ITProcedure steps, a verification checklist, escalation criteria, and revision history. Every one of them. The pack is written tool-agnostic so it drops into whatever you already run, Entra or Okta, Intune or Jamf, Halo or ConnectWise or Autotask. If you'd rather they name your exact screens and your ticket fields, that's what the custom sets below are for.
A procedure that says "reset their MFA" is useless to a new tech. One that names the exact screen in Entra, the ticket field in your PSA, and when to escalate is something they can follow on their first shift.
A set is 10 procedures built around your actual tools, in your naming, with one round of revisions. Word and Markdown, dropped into the documentation system you already use.
From $150 while I'm building the first few. That's well under what this is worth and it's deliberate, because right now I want the feedback and a testimonial more than the money. The price goes up once I have them.
Email me your stack Tell me what you run and I'll quote it. Reply usually same day.Take the five free ones first. 5 SOPs Every Small IT Team Is Missing — emergency offboarding, un-hijackable MFA resets, backup tests that prove something, outage comms, and the shadow-IT killer.
Get the 5 SOPs — freeDelivered via Gumroad ($0). No spam — one useful email when new packs drop.